Privacy Policy

1. Introduction

At Sauna & Soak (“Sauna & Soak” or “We”), your privacy matters to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, www.saunaandsoak.com (our “Website”), book sessions, make purchases, or use our services, including infrared saunas, cold plunges, and contrast therapy.

By accessing or using our Website or services, you agree to this policy. If you do not agree, please do not use the Website. We may update this Privacy Policy from time to time, and your continued use of the Website means you accept those changes.

SAUNA & SOAK IS NOT A MEDICAL PROVIDER AND IS NOT SUBJECT TO THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA). WE DO NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. USE OF OUR SERVICES DOES NOT CREATE A PATIENT-PROVIDER RELATIONSHIP.

2. Children’s Privacy

Our Website and services are intended for users 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us, and we will delete it promptly.

3. Information We Collect

We collect information to enhance your experience and deliver our services. This includes:

Personal Information: Name, email, phone number, billing/shipping address, payment details, and other information you provide.
Health Information: Details you provide about your health, such as medications or conditions, especially when completing intake or waiver forms.
Usage Data: Browser type, IP address, device information, pages visited, and other website usage stats.
Payment Data: Payments are processed via secure third-party gateways. Sauna & Soak does not store full credit card details.

We may collect this information:

Directly from you (via forms, bookings, or purchases)
Automatically as you browse our Website (via cookies and analytics)
From third parties (e.g., scheduling or POS systems like Zenoti or similar platforms)

4. How We Use Your Information

We use your information to:

Fulfill orders and service bookings
Send confirmations and important updates
Respond to support requests
Send promotional messages (with your consent)
Analyze trends and improve our services

We will not use your information for any other purpose without your consent.

5. How We Protect Your Information

We use secure servers, data encryption, and industry-standard safeguards to protect your personal data. However, no digital transmission or storage system is 100% secure. Use our services at your own risk.

6. Sharing Your Information

We do not sell or rent your data. We may share it only in these cases:

With trusted service providers (e.g., payment processors, booking systems)
To comply with legal obligations
In connection with a business transfer (e.g., merger or sale)
With your consent or when necessary to provide requested services

7. SMS/Text Messaging

By providing your phone number, you may receive SMS messages about:

Appointments
Updates or alerts
Promotions (if consented)

Message frequency may vary. Standard messaging and data rates apply. We do not share or sell phone numbers collected for SMS marketing.

8. Cookies & Tracking Technologies

We use cookies and similar tools to:

Understand site usage
Remember preferences
Deliver personalized experiences

You can manage cookies via your browser settings. Disabling cookies may affect website functionality.

We use tools like:

Google Analytics (privacy policy: Google Terms)
Facebook Ads (privacy policy: Facebook Privacy)

To manage or opt-out of interest-based ads, visit:

9. Your Rights & Choices

ou can:

Opt out of marketing emails or texts at any time
Access, update, or delete your personal information by contacting us
Refuse or block cookies via browser settings

Note: We may retain some information as required by law or for legitimate business purposes.

10. Changes to This Policy

We may revise this policy as needed. Changes will be posted on this page with a new effective date. We encourage you to review it regularly.

11. Contact Us

If you have questions or concerns, contact us:

Sauna & Soak
Email: [hello@saunaandsoak.com]
Website: www.saunaandsoak.com