Effective Date: 11/3/25

Welcome to The Sauna & Soak Lounge. By booking a session, purchasing a package or gift card, or visiting our facility at any time, you agree to the terms outlined below. These Terms & Conditions exist to create a respectful, safe, and clear experience for all clients.

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1. General Information

The Sauna & Soak Lounge provides contrast therapy services including infrared sauna, cold plunge, float therapy, and related amenities. These services are intended for personal wellness and relaxation only. They are not medical treatments, and we do not provide any form of diagnosis, care, or health guarantees.

All guests must be at least 18 years old unless otherwise approved in writing by management.

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2. Waiver & Health Disclaimer

All guests are required to sign a liability waiver before using our services.

By using our facilities, you acknowledge and agree that:

• These services are not a substitute for medical advice or treatment.

• You are participating voluntarily and at your own risk.

• You assume full responsibility for your health and safety during your visit.

We recommend consulting your physician before using sauna, cold plunge, or float therapy—especially if you have underlying medical conditions, are pregnant, or are taking medications.

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3. Booking & Payment

We use MindBody for all scheduling, payments, and communication. By booking a session, you agree to MindBody's terms as well as ours.

• Prepayment is required for all services.

• Sessions must be booked through our online system or at the front desk.

• Prices are subject to change at any time without prior notice.

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4. Cancellations & No-Shows

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To ensure we can accommodate all clients, we require at least 12 hours’ notice for appointment cancellations or rescheduling.
   •    Appointments cancelled with less than 12 hours’ notice will be charged the full price of the scheduled service.
   •    For members: If an appointment is not cancelled at least 12 hours in advance, one session/service will be deducted from your membership account.

By booking an appointment with us, you acknowledge and agree to this cancellation policy.

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5. Refunds & Transfers

All purchases are final.

We do not offer refunds for any reason, including but not limited to:

• Session packages

• Memberships

• Missed or canceled appointments

• Retail purchases

• Gift cards

Memberships, sessions, and gift cards are non-transferable and may not be shared.

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6. Membership Terms

All memberships are subject to the following:

• 90-day commitment required at signup.

• After 90 days, memberships auto-renew month-to-month until a 30-day cancellation form is submitted.

• Session credits do not roll over from month to month.

• Freezes: Memberships may be frozen for up to 6 months, 1 month at a time, with a $25/month freeze fee. Freeze forms must be submitted at least 5 business days before the next billing cycle. No freezes allowed within the first 90 days.

• Memberships cannot be canceled while frozen, and credits may not be used during a freeze.

• Memberships can only be downgraded 4 times per year (after the 90-day initial commitment).

• Unlimited memberships allow 1 session per service type per day.

For full membership policies, see our Membership Terms & Policies document or speak with our staff.

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7. Gift Cards

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• We offer physical and digital gift cards, available in-store or online.

• All gift card sales are final and non-refundable.

• Gift cards are valid for 2 years, as required by Tennessee law, but we recommend using them within 1 year.

• Gift cards may not be exchanged for cash or transferred to another person.​

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8. Retail Purchases

All retail products are available for purchase in-store only. All sales are final. We do not offer returns or exchanges on any retail items.

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9. Behavior Expectations

We are a shared wellness space. Please be respectful of our team, other guests, and the environment.

• Keep voices low

• No photos or video recording in private areas

• No disruptive behavior

• We reserve the right to refuse service to anyone who violates our policies

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10. Intellectual Property

All content, branding, logos, photography, and design elements on this website and in-store are the intellectual property of The Sauna & Soak Lounge. Use or reproduction without written permission is prohibited.

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11. MindBody & Third-Party Services

We use MindBody to manage bookings, payments, email/text communications, and client accounts. By using our services, you also agree to MindBody's privacy practices and policies.

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We are not responsible for errors, outages, or security breaches on their platform, though we do our best to protect your information.

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12. Governing Law

These Terms & Conditions are governed by the laws of the State of Tennessee. Any disputes will be handled in accordance with state laws.

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13. Contact Us

The Sauna & Soak Lounge
931-919-4700
www.saunaandsoaklounge.com